Assistant Manager, Accident and Reporting Center

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that’s shared and sustainable for all.

As a pioneer member of GetGo’s Accident and Reporting Centre (ARC), you will play an important role in setting up our in-house accident and damages reporting capabilities.  Accidents are bound to happen and as part of the Customer Experience team, you will be tasked to support our users through such incidents. Working closely with our partner workshops and insurers, you will design processes to provide timely and reliable feedback to our customers and where required, collaborate with both internal and external stakeholders to intercede on behalf of our customers.

• Create and manage processes for accident and damage reporting between GetGo and its external partners including but not limited to insurers and partner workshops
• Lead accident and damage reporting initiatives with customers, including fact finding and basic accident reconstruction
• Support accident and damage investigation
• Take charge of customer billing and reconcile charges against GetGo’s accounts payable
• Provide GetGo customers with quotations for accidents and damages
• Study, evaluate, and recommend insurance policies to sustainably maximise benefit for GetGo customers and partners

• At least three years of experience in either in a policy enforcement, workshop, or insurance environment within the automotive industry
• Minimum diploma in any relevant field
• Demonstrated record of building relationships with stakeholders
• Comfortable in facing customers and handling complex disputes
• Possess good commercial acumen
• Proficient in MS Excel
• High energy and passionate in building a world-class Accident and Reporting Centre
• Research agency experience will be an added advantage

• Vibrant, fun, and dynamic working environment
• Medical benefits including health insurance
• Staff discount when driving with GetGo
• Monthly structured cross-functional training programs

Interested candidates, please email your resume to hr@getgo.sg