Customer Experience Associate / Executive (Live Chat)
About GetGo Technologies
GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that’s shared and sustainable for all.
About the Role
Our customers are at the heart of the GetGo community, and you will play an important role in providing them with the assistance that they require to enjoy our service. You will interface with our customers through Live Chat and where required, speak with them over the phone to resolve more complex issues. With your team, you will collect and consolidate feedback in a structured manner to support decisions pertaining to product and process improvements.
Day to Day Activities
- Delight GetGo’s customers with excellent customer service
- Share clear and accurate information when responding to queries via Live Chat, over the phone, and through email
- Resolve customer enquiries and disputes efficiently
- Escalate issues promptly where and when required
- Accurately provide and record information pertaining to key customer interactions
- Process customer disputes and reimbursements
- At least one (1) year of experience in a customer-oriented role
- Comfortable working on weekends and public holidays (off in-lieu will be provided)
- Experience with Microsoft Word, Excel, and Google Sheet is required
- Able to keep calm under pressure and work in a fast paced environment
- Energetic team player, meticulous, responsible, and punctual
- Excellent command of the English Language, both written and spoken
- Fast learners with a desire to upskill themselves will be provided with the necessary training and room to explore specialist roles including data analysis and reporting, business process development, or consumer research
- Strong alignment with our GetGo Values:
- Get it going!
- Stay curious and humble
- Innovate constantly
- Keep it simple
- Collaborate for success
- Enjoy the ride
What We Offer
- Vibrant, fun, and dynamic working environment
- Medical benefits including health insurance, leave enhancement benefits, etc.
- Staff discount when driving with GetGo
- Training and development courses
- Contributing part of the success in building a fast growing car sharing platform
Interested candidates, please email your resume to firstname.lastname@example.org