Customer Experience (CX) Assistant Manager

About GetGo Technologies

We are a Singapore-based digital startup that aims to put freedom to drive in everyone’s hands by empowering the Singapore community to access cars wherever and whenever they want through a frictionless digital service. In doing so, we seek to create an ecosystem where mobility is shared, sustainable, and accessible to everyone.

About the Role

Our customers are at the heart of the GetGo community, and you will take the helm at creating a world-class carsharing experience for them. Leveraging on the latest technology in the service industry, you will form and maintain processes and frameworks to track, optimise, and continuously grow customer satisfaction. You will be supported by a team of committed individuals who will look to you for guidance on daily operational challenges to which, you will work closely with both external and internal stakeholders to overcome them as a team.

Day to Day Activities

  • Design, implement, and enforce processes to track customer interaction
  • Adopt a data-driven approach to triage and address customer queries
  • Support the CX team in resolving complex customer disputes
  • Build an industry-leading service mindset within the CX team
  • Collaborate with both internal and external stakeholders to optimize customer experience
  • Stay updated on the latest CX technology and trends and continuously challenge the organization to be at the top of its game to delight our GetGo customers and community

About You

  • At least three years of experience in a customer-oriented operations role with a strong track record of working in cross-functional teams
  • Demonstrated record of adopting a data-centric approach towards solving problems
  • Must have an excellent command of the English Language, both written and spoken
  • Comfortable working on weekends and public holidays on some occasions
  • High energy and passionate in building, coaching, and nurturing a world-class CX team
  • Experience with Customer Management Software such as Intercom will be advantageous

What We Offer

  • Vibrant, fun, and dynamic working environment
  • Medical benefits including health insurance
  • Staff discount when driving with GetGo
  • Monthly structured cross-functional training programs

Interested candidates, please email your resume to hr@getgo.sg