Senior Executive, Community Enforcement

At GetGo, we strive to put the freedom to drive in everyone’s hands. By providing a simple, flexible, and accessible carsharing service, we empower our community to access cars wherever and whenever they want. In doing so, we seek to create an ecosystem where mobility is shared and sustainable for all.

The Community Enforcement Team sits within GetGo’s Customer Experience Department and acts as a guardian to the GetGo Experience. You are the business’ community advocate and will craft and strategise initiatives to encourage good behaviours while discouraging bad ones. To support these initiatives, you will be required to conduct investigations that may involve interview users, witnesses, and speaking with relevant authorities.

● Facilitate cross-functional initiatives across technology, operations, finance, and marketing to define and encourage good behaviour within the GetGo Community
● Study internal data to proactively identify and educate errant users within the GetGo community
● Conduct investigations into damages caused to and by GetGo vehicles
● Support the Customer Service (CS) and Accident Reporting Centre (ARC) teams in handling disputes
● Lead conversations with the relevant Singapore authorities and external stakeholders in a timely and professional manner

● At least two years of experience in either in a policy enforcement, investigation, and/or customer facing role
● Minimum diploma in any relevant field
● Excellent command of the English Language, both written and spoken, is a must
● Comfortable to handle complex customer disputes
● Proven track record of negotiation
● Familiar with MS Excel
● High energy with a customer-centric mindset
● Meticulous and able to stay calm under pressure
● Experience in finance, legal, or government sectors will be an added advantage

• Vibrant, fun, and dynamic working environment
• Medical benefits including health insurance
• Staff discount when driving with GetGo
• Monthly structured cross-functional training programs

Interested candidates, please email your resume to hr@getgo.sg