Community Enforcement Executive (Accident Report, Investigations & Speak with users)

About GetGo Technologies

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that’s shared and sustainable for all.

About the Role

As part of the Community Enforcement Team, you will assist in fostering and building a conducive and quality carsharing community amongst GetGo users. You will play an important role assisting GetGoers with accidents and damages related matters and upholding GetGo’s community rules. You will conduct investigations, correspond with our users in a timely and clear manner and take the necessary educational or enforcement measures.

Day to Day Activities

  • Identify errant users and conduct investigations for accidents, damages, breaking of our community rules
  • Review issues and car ratings to investigate user negligence and mischief 
  • Consolidate evidence from various sources including but not limited to information from our Fleet Operations, Fleet Quality, and Customer Experience teams
  • Correspond with users and provide them with updates on the status of our investigations
  • Handle disputes and appeals relating to accidents, damages and community enforcement
  • Conduct regular audits and checks to ensure that GetGo users are adhering to the terms of service and community rules
  • Educate GetGo users and the public on GetGo’s community rules

About You

  • Minimum diploma in any relevant field
  • Familiar with traffic rules and regulations
  • Comfortable in speaking with customers and handling complex disputes
  • Excellent communication, written and interpersonal skills
  • Must display high level of integrity, professional judgement and commitment
  • Familiar and comfortable working with MS Excel/Google Sheets
  • Accident reporting or motor insurance experience preferred
  • Strong alignment with our GetGo Values:
    • Get it going!
    • Stay curious and humble
    • Innovate constantly
    • Keep it simple
    • Collaborate for success
    • Enjoy the ride

What We Offer

  • Vibrant, fun, and dynamic working environment
  • Medical benefits including health insurance, leave enhancement benefits, etc.
  • Staff discount when driving with GetGo
  • Training and development courses
  • Contributing part of the success in building a fast growing car sharing platform

Interested candidates, please email your resume to hr@getgo.sg