Executive / Senior Executive, Claims and Enforcement

About GetGo Technologies

We are building the #1 carsharing platform in APAC that gives everyone the freedom to drive, without the burden of ownership. In doing so, we seek to create a mobility ecosystem that’s shared and sustainable for all.

About the Role

You will be part of the GetGo Enforcement Team and will play an important role assisting GetGoers with accidents, damages, and insurance-related matters.  You will work closely with our partner workshops and insurers, design processes to provide timely and reliable feedback to our customers and where required, collaborate with both internal and external stakeholders to intercede on behalf of our customers.

Day to Day Activities

  • Create and manage processes for accident and damage reporting between GetGo and its external partners including but not limited to insurers and partner workshops
  • Liaise with insurers pertaining to insurance matters such as accident reporting, investigation, and repudiation issues
  • Support accident and damage reporting initiatives with customers, including fact-finding and accident reconstruction
  • Assist GetGo’s finance team in customer billing and receivables/payable reconciliation
  • Provide GetGo customers with quotations for accidents and damages
  • Strong alignment with our GetGo Values:
    • Get it going!
    • Stay curious and humble
    • Innovate constantly
    • Keep it simple
    • Collaborate for success
    • Enjoy the ride

About You

  • At least two years of experience in either in policy enforcement, workshop, or insurance environment within the automotive industry is ideal
  • Minimum diploma in any relevant field
  • Demonstrated record of building relationships with stakeholders
  • Comfortable in speaking with customers and handling complex disputes
  • Possess good commercial acumen
  • Proficient in MS Excel/Google Sheets
  • High energy and passionate in building a world-class Accident and Reporting Centre

What We Offer

  • Vibrant, fun, and dynamic working environment
  • Medical benefits including health insurance
  • Staff discount when driving with GetGo
  • Monthly structured cross-functional training programs

Interested candidates, please email your resume to hr@getgo.sg