Updated 5 September 2024
DATA PROTECTION AND PRIVACY NOTICE
Your privacy is important to us. We respect your right to protect your personal data.
This Data Protection and Privacy Notice (“Notice”) sets out the basis which GetGo Technologies
Pte Ltd and its subsidiaries and affiliates (collectively, “GetGo”, “we”, or “us”), may collect, use,
disclose or otherwise process personal data of our Customers or employees in accordance with
the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession
or under our control, including personal data in the possession of organisations which we have
engaged to collect, use, disclose or process personal data for our purposes.
1. PERSONAL DATA
1.1 Customers
As used in this Notice:
“customer” means an individual who (a) has contacted us through any means to find out more
about any goods or services we provide, or (b) may, or has, entered into a contract with us for the
supply of any goods or services by us; and “personal data” means data, whether true or not, about a
customer who can be identified: (a) from that data; or (b) from that data and other information to
which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data
which we may collect from you include:
● Full Name
● Birth Date
● National Registration Identity Number
● Driving Licence Number
● Residential Address
● Mobile Number
● Email Address
Other terms used in this Notice shall have the meanings given to them in the PDPA (where the
context so permits).
2. COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
2.1 Customers
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to
us (your “authorised representative”) after (i) you (or your authorised representative) have been
notified of the purposes for which the data is collected, and (ii) you (or your authorised
representative) have provided written consent to the collection and usage of your personal data
for those purposes, or (b) collection and use of personal data without consent is permitted or
required by the PDPA or other laws. We shall seek your consent before collecting any additional
personal data and before using your personal data for a purpose which has not been notified to
you (except where permitted or authorised by law).
We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or
services requested by you; and
(b) any other incidental business purposes related to or in connection with the above.
We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course of or in connection
with our provision of the goods and services requested by you; or
(b) to third party service providers, agents and other organisations we have engaged to perform
any of the functions with reference to the above mentioned purposes.
After the lapse of the opt-out period, you may notify us that you no longer wish to consent to the
purposes for which your consent was deemed by notification by withdrawing your consent for the
collection, use or disclosure of your personal data in relation to those purposes.
3. WITHDRAWING YOUR CONSENT
The consent that you provide for the collection, use and disclosure of your personal data will
remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and
request us to stop collecting, using and/or disclosing your personal data for any or all of the
purposes listed above by submitting your request in writing or via email to our Data Protection
Officer at the contact details provided below.
3.1 Customers
Upon receipt of your written request to withdraw your consent, we may require reasonable time
(depending on the complexity of the request and its impact on our relationship with you) for your
request to be processed and for us to notify you of the consequences of us acceding to the same,
including any legal consequences which may affect your rights and liabilities to us. In general, we
shall seek to process your request within seven (7) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the
nature and scope of your request, we may not be in a position to continue providing our goods or
services to you and we shall, in such circumstances, notify you before completing the processing of
your request. Should you decide to cancel your withdrawal of consent, please inform us in writing
in the manner described in clause above.
Please note that withdrawing consent does not affect our right to continue to collect, use and
disclose personal data where such collection, use and disclosure without consent is permitted or
required under applicable laws.
4. ACCESS TO AND CORRECTION OF PERSONAL DATA
If you wish to make (a) an access request for access to a copy of the personal data which we hold
about you or information about the ways in which we use or disclose your personal data, or (b) a
correction request to correct or update any of your personal data which we hold about you, you
may submit your request in writing or via email to our Data Protection Officer at the contact
details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of
the fee before processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be
within seven (7) business days. Should we not be able to respond to your request within thirty (30)
days after receiving your request, we will inform you in writing within thirty (30) days of the time
by which we will be able to respond to your request. If we are unable to provide you with any
personal data or to make a correction requested by you, we shall generally inform you of the
reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Please note that depending on the request that is being made, we will only need to provide you
with access to the personal data contained in the documents requested, and not to the entire
documents themselves. In those cases, it may be appropriate for us to simply provide you with
confirmation of the personal data that our organisation has on record, if the record of your
personal data forms a negligible part of the document.
5. PROTECTION OF PERSONAL DATA
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying,
modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access
controls (such as good password practices, need-to-basis for data disclosure, etc.), up-to-date
antivirus protection, and web security measures against risks.
You should be aware, however, that no method of transmission over the Internet or the method of
electronic storage is completely secure. While security cannot be guaranteed, we strive to protect
the security of your information and are constantly reviewing and enhancing our information
security measures.
6. ACCURACY OF PERSONAL DATA
We generally rely on personal data provided by you (or your authorised representative). In order
to ensure that your personal data is current, complete and accurate, please update us if there are
changes to your personal data by informing our Data Protection Officer in writing or via email at
the contact details provided below
7. RETENTION OF PERSONAL DATA
We may retain your personal data for as long as it is necessary to fulfil the purpose
for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be
associated with you, as soon as it is reasonable to assume that such retention no longer serves the
purpose for which the personal data was collected, and is no longer necessary for legal or business
purposes.
8. TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
We generally do not transfer your personal data to countries outside of Singapore. However, if we
do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that
your personal data continues to receive a standard of protection that is at least comparable to that
provided under the PDPA
9. DATA PROTECTION OFFICER
You may contact our Data Protection Officer if you have any enquiries or feedback on our
personal data protection policies and procedures, or if you wish to make any request, in the
following manner:
Email Address:dpo@getgo.sg
10. EFFECT OF NOTICE AND CHANGES TO NOTICE
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses
that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Notice from time to time without any prior notice. You may determine if any
such revision has taken place by referring to the date on which this Notice was last updated. Your
continued use of our services constitutes your acknowledgement and acceptance of such changes.