Collision with third-party vehicle damage: Understanding your invoice and payment options


3.2 min read

We are charging you Own Damage Excess because the repair cost has exceeded the insurance excess. In such cases, our appointed workshop must submit the repair quotation to our insurance provider to process the Own Damage Claim. The insurer’s appointed surveyor will examine and assess the damage(s) to the vehicle before the start of any repair.

We are charging you Third-Party Excess as the incident involved a Third Party. This is per our Terms and Conditions under Schedule 2 — Insurance Excess.

Please note that the claim amount is not only for the repair cost but also for the loss of use/income and other uninsured losses due to the accident.

If you are in touch with the Third Party, you may contact the driver for a Mutual Settlement without involving an insurance claim. Please ensure that both parties (you and the driver) sign the form, as our insurers require.

You may use our Mutual Settlement forms below if needed:

Please note that the relevant authority may file a property damage claim within 6 years from the accident or damage date. In such cases, submitting a copy of the signed Mutual Settlement form and the Evidence of Payment (if any) to us is mandatory. If the Third Party was driving a commercial vehicle (i.e., a van, bus, or lorry) during the accident, please advise the driver to obtain their company stamp.

We highly recommend that you send us the Mutual Settlement Form within 7 working days of your invoice date. Otherwise, we will close the matter and may hold you liable for Third-Party Excess.

If you need more time to complete the Mutual Settlement Form, please contact us via

Loss of Use refers to our vehicle’s downtime during the repair process, which means the vehicle will be unavailable for bookings.

According to Clause 4.6 in our Terms and Conditions, The Hirer acknowledges that in the event of an accident, he or she shall become immediately liable for the full amount of fees charged for the period of hire and the period of time which the vehicle cannot be used as a result of the accident (including the full period of time taken for the reporting of the accident and all time taken to process and carry out repairs on the vehicle).

You will receive an official invoice via email from our finance department within 3-5 working days. Please note that your GetGo account will be temporarily suspended until payment has been made.

The amount stated in the invoice is final, and we seek your understanding that we cannot make further reductions. If you wish to appeal, please submit fresh evidence or substantial documentation, as it may be rejected otherwise.

There are several options available for you to make invoice payment:

Payment is due 7 days from the invoice date. For example, if the invoice date is 20 November 2023, you should settle payment by 27 November 2023. We appreciate your cooperation to avoid any late fees or additional charges.

You will receive 4 payment reminders, after which a debt collector may be activated to collect the overdue amount.

Please note that we may submit a negative credit report to Credit Bureau Singapore (CBS) if you fail to clear any outstanding payment or balance. This may affect your credit score and your ability to get credit from banks in the future. Learn more.

We understand that unexpected expenses can be challenging. If you have any personal or financial difficulties preventing you from settling your payment in full, please contact us to discuss potential payment arrangements via

You may appeal the charges. However, please note that we may not accept appeals not accompanied by fresh evidence or substantial documentation.