We are charging you Third-Party Excess as the incident involved a Third Party. This is per our Terms and Conditions under Schedule 2 — Insurance Excess.
Please note that the claim amount is not only for the repair cost but also for the loss of use/income and other uninsured losses due to the accident.
If you are in touch with the Third Party, you may contact the driver for a Mutual Settlement without involving an insurance claim. Please ensure that both parties (you and the driver) sign the form, as our insurers require.
You may use our Mutual Settlement forms below if needed:
Please note that the relevant authority may file a property damage claim within 6 years from the accident or damage date. In such cases, submitting a copy of the signed Mutual Settlement form and the Evidence of Payment (if any) to us is mandatory. If the Third Party was driving a commercial vehicle (i.e., a van, bus, or lorry) during the accident, please advise the driver to obtain their company stamp.
We highly recommend that you send us the Mutual Settlement Form within 7 working days of your invoice date. Otherwise, we will close the matter and may hold you liable for Third-Party Excess.
If you need more time to complete the Mutual Settlement Form, please contact us via usertrust@getgo.sg.